About Liquor Consultancy Services
We provide expert advice & training to Licensees, operators, & staff of licensed premises within Victoria, Australia.
Our expertise is used by licensees to ensure non-compliance is reduced and that attention by the Police and the VCGLR Compliance Inspectors is minimised.
Liquor Consultancy Services, a Registered Training Organisation, (RTO No. 21718) also provides accredited training (both through public and individual courses) in Responsible Serving of Alcohol and New Entrant Training, utilising Victoria's most experienced trainers.
All of our staff have expertise in their own fields, which combine to enable us to offer seamless liquor licensing experiences.
Rob Steane - Managing Director
Rob is a former Victoria Police Sergeant with extensive experience policing licensed premises. He was awarded the National, and Dilligent & Ethical Service medals.
In 2000 after receiving calls from the very industry he policed, he established Liquor Consultancy Services. Today, he manages a dedicated group of industry professionals ensuring clients receive expert liquor licensing advice, as well as dedicated and enjoyable training experiences.
To contact rob directly, email firstname.lastname@example.org
Code of Conduct
Our Code of Conduct is intended to indicate to our clients their importance to us as industry professionals.
- We will at all times conduct ourselves in a professional and respectful manner.
- We will not knowingly make any statements that are untrue or misleading in any situation.
- We will not use any information provided by our clients for any purpose other than which they are intended, unless we have obtained written permission.
- We will honour all agreements made in relation to client deliverables and service standards.
- We will not intentionally mislead or make false claims about what our clients will receive from our services.
- We will not give to any client information or advice we know or believe to be misleading.
- We will respect the confidentiality of our clients and will not disclose any information pertaining to them unless authorised to do so.
Linda Hancock - General Manager & Principal Trainer
Linda has extensive experience in policing over more than 30 years. Her attention to detail has provided her with a unique opportunity to get the job done in a fashion few can match.
Linda is responsible for the day-to-day operations of the business and ensures that we meet our statutory requirements as a registered training organisation
Maggie Yao - Mandarin Trainer
Maggie Yao is a qualified and experienced trainer. Maggie uses a variety of teaching methods to meet clients' needs. Helping our clients fully understand course contents and Victoria's legal requirements for licensees. Maggie is committed to using her knowledge and skills to help Chinese business owners to have a smooth start in opening a licensed business (restaurants, bars, or bottleshops) in Victoria.
Libby Sayer - Administrative Officer
Libby is our first point of contact with clients. Whilst new to the liquor licensing environment, she has a breadth of experience in private enterprise and local government areas. If she cant answer a question, she has the nouse to find the answer.
Matt Gorman - Consultant Town Planner
Matt has over twenty years’ experience in dealing with planning permits involving licensed premises, for both private clients and councils. Matt lodges and project manages applications for planning permits as well as providing cost-effective, responsive, professional advice; general documentation (cumulative impact assessments, noise and amenity action plans, reports, letters, car parking demand assessments, existing use rights statements etc); and advocacy for planning permit applications, appeals and related matters.
Hai Quach – Consultant Building Surveyor
Hai is a registered Building Surveyor with the Victorian Building Authority. Hai has over 9 years’ experience in the building permit process and knows what the VCGLR requires when determining patron capacity reports.
His reports are produced in a manner that the VCGLR accepts and are done with a minimum of delay.
His reports are produced in accordance with the National Construction Code / Building Code of Australia.
Norma Steenveld - RSA Trainer
Norma worked for Liquor licensing Victoria (Now VCGLR) for over 25 years. Her last 10 years at LLV was in an educational and training capacity. This included providing expert advice on all liquor licensing matters to licensees, police and council across Victoria.
Norma is passionate about educating licensees and staff in the Hospitality Industry and enjoys engaging with her participants when conducting her RSA training. Her style is casual and professional.